Terms & Conditions

Image of men shaking hands and inset image of legal document


Prices and product specifications are subject to change without notice. Prices billed will be those in effect at time of shipment. Prices will fluctuate up or down based on the prevailing market conditions for each type of raw material. We reserve the right to update prices due to errors. For questions about our most current prices, please call our Customer Care Advocates at 800.363.9822 or email customercare@freundcontainer.com.


Typographical Errors

All efforts are made to have accurate pricing and product specifications. In the event that a price or product specification is listed incorrectly, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price.


Protected Content & Images

All product images are for illustrative purposes only. The actual product you receive may vary. Please refer to the product description for specific details of the product. All images and content on this website are the property of Freund Container & Supply, a Division of Berlin Packaging, or used with consent. Images and content may not be reproduced, distributed, modified or re-posted to other websites without the express written permission of Freund Container & Supply.


Terms for Uploading Images or Logos to the Custom Label Creator

  • You must own the copyright, or have permission from the copyright holder for any images you upload to this website.
  • It is your responsibility to know if your image is copyright free. You are entirely responsible for any lawsuits brought against you if you choose to use images that you do not have the legal right to use. You agree to hold Freund Container & Supply harmless from any claim brought against you from the use of copyrighted images. If in doubt, follow this guideline: If you did not take the photo or create the art, you need permission from the person who created it. If the image you want to use is copyrighted, it is a crime for you to use the photo or image without the written permission of the owner.
  • You warrant that you have permission to use the image of all persons appearing in your photos.
  • You must not upload any images containing material that is illegal or involves illegal activity, defamatory, x-rated, or that promotes racism, hatred, discrimination or violence.
  • You agree to allow us to use your uploaded images for the promotion of our products on our website, and in ads that promote our website. If you do not wish us to use your images, please let us know and we will immediately remove them from our library.
  • We reserve the right to remove images from our server for any reason at any time.
  • We reserve the right to refuse to publish any image that our staff feels is offensive.



Freund may deliver notice to you by means of email, a general notice on the site, or by other reliable methods, to the address you have provided to us. In the event that a problem occurs with your order, we will attempt to contact you via email or phone to resolve the problem. If, after two business days, we are unable to contact you to resolve the issue, we reserve the right to cancel your order. It is the customer’s responsibility to ensure that email spam filters are set to allow these notifications to be received successfully from Freund.


Minimum Order Amount

There is no minimum charge or small order fee on orders shipped domestically. Orders shipped internationally are subject to a minimum merchandise purchase of $200.


International Orders

International Orders require a minimum merchandise purchase of $50. All international orders require a certified cashier’s check drawn on a US bank in US dollars or an electronic fund transfer before the order will ship. Credit cards and money orders are not accepted for international orders. Freight charges are calculated at time of shipment. Please read our shipping & handling and international articles for more information on freight charges. Buyer is also responsible for all taxes, duties, tariffs and customs laws in destination country.


Credit (Open Account)

To open an account, the initial order must exceed $250 and the company must be listed with Dun & Bradstreet (D&B). Unrated companies may submit five trade references with fax numbers for credit review. Assigned credit for unrated companies will be based on D&B rating and/or trade reference evaluation and may take several days to process. To reduce shipping delays while waiting for open account approval, you may pay with credit card or send remittance with your initial order. Initial orders less than $250 must be paid with check, wire transfer, money order or credit card (all checks must clear before product will ship).

Click here to download a Credit Application


Open Account Payment Terms

Subject to credit approval, all invoices are payable upon receipt. If payment is not received within 30 days, all prompt pay discounts (monetary/quantity discounts) are cancelled and full payment is due. Further, additional orders will not be shipped until payment is received in full. Open account balances may not be paid by credit card.


Tax Exemption 

Tax exempt customers buying for the first time must provide a copy of their tax exemption certificate within 5 business days of their initial order.  If a valid tax exemption certificate has not been received within 5 business days, the order will be released with assessed tax. Upon receipt of a valid tax exempt certificate, this tax will be refunded to you.


Shipping & Handling Charges & Claims

For information about shipping & handling charges and claims, please read our Shipping & Handling Terms and Conditions article.



All returns and/or claims must be made within 30 days of receipt and must be pre-authorized. Please contact customer care at 800.363.9822 for a Return Authorization number. This RA number must be clearly visible on all packages being returned. Unauthorized returns and returns shipped freight collect or COD will be refused.

Items that have been used or altered in anyway are not eligible for Return Authorization. Special orders, custom molds, decorated products, and other items as specified are not returnable. Upon receipt of your return, the purchase price of the merchandise will be refunded. Shipping is a service and once initiated, cannot be refunded.


Warranty Disclaimer

Items depicted or described herein are not necessarily suitable for every kind of use and, therefore, UNLESS OTHERWISE STATED IN WRITING, FREUND CONTAINER MAKES NO WARRANTY THAT THE CONTAINERS, CLOSURES, AND OTHER ITEMS DEPICTED OR DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE OR SHELF LIFE. Items are sold “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Freund Container disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Freund Container does not make any warranties or representations regarding the use of the goods on this site in terms of correctness, accuracy, adequacy, usefulness, timeliness, reliability, shelf life or otherwise.


Limitation of Liability

Freund Container’s liability on claims of any kind, including negligence, shall not exceed the price of the goods or services or part thereof which gives rise to the claim. In no event shall Freund Container be liable for any special, incidental, or consequential damages or for damage in the nature of a penalty for the use of, or the inability to use, the goods on this site or the performance of the goods, even if Freund Container has been advised of the possibility of such damages.



Buyer agrees to indemnify, defend, and hold harmless, Freund Container, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to Buyer’s account (including negligent or wrongful conduct) by Buyer or any other person accessing the site using Buyer’s Internet account.

Cannabis (Marijuana) is not legal in all states; Freund Container & Supply makes no assertion that items sold herein are lawful for use by you in your state or local jurisdiction. Customers of Freund Container, by act of purchase, agree to our Terms & Conditions of sale and use.

In addition, you agree to assume all responsibility for the contents stored in our containers and are waiving claims that you might otherwise have against us based on the law of other jurisdictions, including your own. Customers agree to clean and sterilize containers purchased for use with the content intended for ingesting, inhaling, applying to persons or living things in accordance with the FDA requirements. 

All sales subject to the Terms & Conditions in effect at the time of the sale. Prices and product specifications are subject to change without notice. Prices billed will be those in effect at the time of shipment. Prices will fluctuate up or down based on the prevailing market conditions for each type of raw material


Buyer Remedies

All items sold are warranted by the manufacturer against failure caused solely by defective workmanship or material. In the event of any claimed failure of an item caused solely by defective workmanship or material, buyer must give us written notice within 10 days after receipt of shipment. We shall then have a reasonable opportunity to investigate the claim. Should our examination disclose that the item has failed due to causes stated above, we will, upon return of such item, at our option, replace the item without charge or return to the buyer the price paid for such item. The remedies described herein shall be the Buyer's sole and exclusive remedies and no claims for consequential damages or for other damages will be allowed.


Buyer Agreement

It is the sole responsibility of the Buyer to determine the suitability of any services and goods including all parts and components of the goods purchased from Freund Container. The Buyer should not rely on Freund Container in making such determination. Buyer will not order or use any goods or services unless it is satisfied that the goods and services are suitable for Buyer's use. Buyer agrees to store and use all goods and services in a safe manner. Freund Container is cautioning Buyer that not all products are compatible with the containers and other goods sold on this website and Buyer agrees not to use any goods with any abrasive, caustic, or acid solutions or any other substance, which may cause injury to persons or property. Buyer agrees to comply with local, state and federal laws governing the use of goods sold by Freund Container (including, but not limited to, the purchase of marijuana packaging products).



Links to Third Party Sites

This site may display links to third party sites. We are not responsible for the content of such links‚ or for any products‚ services or other materials relating to any linked site‚ or any link contained in a linked site. The display of any link does not imply endorsement by us of the linked site or any content therein. In no event will we be liable‚ directly or indirectly‚ to anyone for any damage or loss arising from or relating to any use‚ continued use or reliance any linked third-party site‚ or any link contained in a linked site.


Privacy Policy

Read our Privacy Policy 

Freund Container & Supply
16230 W 163rd St, Unit 900
Lockport, IL 60441

Phone: 800.363.9822
Fax: 800.423.7545